Terms & Conditions
This is the agreement between you and the operator of The Playbook Caller. It covers your account, your subscription, who owns what you create, and what the service does and does not promise.
1. Who you are agreeing with
The Playbook Caller (the "service") is operated by Jorge Marrero, doing business as MiaMetrix ("we", "us"), an individual based in Florida, United States. By creating an account or using the service you accept these terms. If you do not accept them, do not use the service.
Contact: [email protected].
2. Who may use it
You must be 18 or over to create an account or use the service. It is a tool for coaches, not for players, and we ask you to confirm your age when you sign up. You must give accurate account details, and you are responsible for what happens under your account, so keep your password to yourself.
If you create an account on behalf of a school, club or organisation, you confirm you are allowed to agree to these terms for it.
3. Your account
You may close your account at any time by writing to us. We may suspend or close an account that is being used to break these terms, to break the law, or in a way that damages the service for others. If we close your account for one of those reasons we do not refund the remainder of a paid period.
4. Plans, payment and renewal
- Paid plans are billed through Stripe, monthly or yearly, at the price shown in the app when you subscribe. We never receive or store your card details.
- Subscriptions renew automatically at the end of each period until you cancel.
- You can cancel at any time from Manage billing inside the app. Cancelling stops the next renewal; it does not shorten the period you have already paid for, and you keep access until that period ends.
- Where a free trial is offered, it converts into a paid subscription at the end of the trial unless you cancel before it ends.
- We may change prices. A change never affects a period you have already paid for, and we will tell account holders by email before a change takes effect.
- Taxes may be added where the law requires it.
Refunds
If the service does not work as described and we cannot fix it for you, write to us and we will refund the current period. Beyond that, payments are non-refundable except where the law requires otherwise. Nothing here removes a statutory right of withdrawal or cancellation you may have where you live.
5. Team plans
A team plan lets several coaches share one library. The account holder who buys the plan controls it: they may invite and remove coaches, and they are responsible for the seats they pay for. Anyone invited to a team can see and change the shared library, so invite people you trust. Removing a coach removes their access to the shared library; it does not delete their own account or anything they created privately.
6. What you create stays yours
You own the formations, plays and notes you create. We claim no ownership of them. We store and transmit them only to run the service for you — to sync them between your devices, to share them with a team you have chosen, and to back them up. We do not use your content to train anything, we do not sell it, and we do not show it to anyone you have not shared it with.
You are responsible for having the right to upload what you upload, and for not using the service to store anything unlawful.
7. What we own
The service itself — the software, the diagrams and text we wrote, the name and the branding — belongs to us and is protected by copyright and trademark. You may use it as a customer; you may not copy, resell, or reverse engineer it, or strip out our branding and pass it off as your own. The built-in formation library, case studies and glossary are our editorial work and are licensed to you for your own coaching use, not for redistribution as a product.
8. What the service does not promise
The football content is reference material, not officiating advice. The alignment check tells you whether a diagram satisfies certain positional rules we have implemented from the published NFL and NCAA rule books. It cannot judge motion, the set after a shift, snap mechanics, contact, penalties, timing or scoring, and rule books change. Do not rely on it to decide whether a real play is legal. The officials on your field decide that, and your league's rule book governs.
The service is provided "as is" and "as available". We do not promise it will be uninterrupted or error-free, and we may change or discontinue features. We keep backups but you should keep your own export of anything you cannot afford to lose — the app can export your whole library at any time.
9. Limits of liability
To the fullest extent the law allows, we are not liable for indirect or consequential loss, for lost profits, or for lost data, arising from your use of the service. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.
Nothing in these terms limits liability that cannot lawfully be limited — including for fraud, or for death or personal injury caused by negligence. Some states do not allow certain exclusions, so parts of this section may not apply to you.
10. Privacy
How we handle your personal information is set out in the Privacy Policy, which forms part of this agreement.
11. Changes to these terms
We may update these terms. We will change the date at the top, and for a significant change we will tell account holders by email before it takes effect. If you keep using the service after a change, you accept the new terms. If you do not accept them, cancel and stop using the service.
12. Governing law
These terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. The courts of Florida have jurisdiction, except that either of us may bring a claim in small claims court where eligible. If you are a consumer outside the United States, this does not deprive you of the protection of mandatory consumer law where you live.
13. The rest
If a provision of these terms is found unenforceable, the rest stays in force. Our not enforcing a provision is not a waiver of it. These terms, with the Privacy Policy, are the whole agreement between us about the service. You may not transfer your rights under them without our consent; we may transfer ours to a company we later form to run the service, or to a successor if the business changes hands.
Contact
Jorge Marrero, doing business as MiaMetrix
[email protected]